Question 1-7 refer to the following passage. Use of electronic mail (e-mail) has been widespread for more than a decade. E-mail simplifies the flow of ideas, connects people from distant offices, eliminates the need for meetings, and often boosts productivity. However, email should be carefully managed to avoid unclear and inappropriate communication. E-mail messages should be concise and limited to one topic. When complex issues need to be addressed, phone calls are still best.

[রাজশাহী বিশ্ববিদ্যালয় ইউনিট: D সেট: ০১ (বাণিজ্য) ২০১০-২০১১ : 2011]